FAQ

Welcome to our FAQ page. Here you’ll find answers to common questions about our products, orders, shipping, and policies. We’ve kept everything simple and clear to help you shop with confidence. If you still need help, feel free to reach out to us anytime.

1. What kind of products do you sell?

We offer a selection of everyday beauty and cosmetic products, including skincare, makeup, and beauty tools. Our focus is on simple, practical items that fit into your daily routine.

2. Where do you ship?

We currently ship within the United States.

3. How long does delivery take?

Orders are usually delivered within 4–7 business days. Delivery time may vary depending on your location and order volume.

4. How can I track my order?

After your order is shipped, you’ll receive an email with a tracking number. You can use it to check your delivery status anytime. Also you will be able to track from Track Order Page

5. Can I change or cancel my order?

If your order hasn’t been processed yet, you can request a change or cancellation by contacting us within 24 hours. Once the order is processed, changes may not be possible.

6. Are your products safe to use?

We aim to provide products that are safe for regular cosmetic use. However, everyone’s skin is different, so we recommend checking product details and doing a patch test if needed.

7. What is your return policy?

We accept returns based on our Refund Policy. Please review that page for full details on eligibility and process.

8. What if I receive a damaged or incorrect item?

If something isn’t right with your order, contact us within 7 days with your order details and a photo (if possible). We’ll review the issue and work on a solution.

9. How can I contact you?

You can reach us by below information:

Contact Page: Contact Us

Email: airomaglow@gmail.com

Phone number: +1 7863250300

Address: 30 N Gould St, Sheridan WY 82801, United States

10. Do you guarantee results from your products?

We don’t make unrealistic promises. Our products are selected for everyday use, but results can vary from person to person.

11. Do I need an account to place an order?

No, you don't need account to place an order.