Refund policy
Thank you for shopping at Airoma Glow. If you are not satisfied with our product, we are here to help you.
Returns Conditions
- We have a 30-day return policy from the date you received it.
- The item must be unused and in the same condition you received it.
- The item must be in its original packaging.
- The item must be accompanied by a receipt or proof of purchase from us.
Return Process:
Email our customer service team at airomaglow@gmail.com. In your message, please include your order number and the reason for your return.
Return Approved:
Our customer service team will review your return request and provide further instructions if your return is approved.
Shipping fee for returns
You will be responsible for paying your Shipping costs of return your items unless they are damaged or incorrect.
Damaged/bad products
If you receive a damaged or incorrect product, please contact us within 7 business days for further instructions.
We will deal with these matters on a case-by-case basis, but will ensure that we find a satisfactory solution.
Exchanges
We do not offer exchanges
Restocking Fee
We do not charge a restocking fee for returns.
Refund process
To initiate the refund process, please contact us using our contact details.
Once we receive your return item, we will inspect it and notify you that we have received your returned item.
After inspecting the item, we will notify you immediately of the status of your refund.
If your return is approved, we will issue a refund to your original payment method.
You will receive the credit within 7 Business days, depending on your card issuer's policy.
Contact Information:
Email: airomaglow@gmail.com
Phone number: +1 7863250300
Address: 30 N Gould St, Sheridan WY 82801, United States